Restaurant Supply Chain and Customer Service Excellence

Why the Key to Customer Loyalty May Be Lurking in Your Supply Chain

Many companies profess customer-centricity, few achieve it, yet with by tuning the supply chain it is within reach

It has been demonstrated over and over, that companies that focus on delivering the right product and experience to the consumer when they want it, win in the long run. One of the most challenging environments to deliver on-time, every time, is in restaurant industry.

Using the restaurant industry as an example, Bernard Goor explains how the supply chain plays a key role in making a company consumer-centric and more competitive. It’s well worth reading. You can read the full article here:

FSR: Why Fixing Your Supply Chain Can Improve Guest Loyalty

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The Network Effect highlights important and interesting issues in business technology and trade.