The “Consumerization” of IT?

In case you haven’t seen it yet, an interesting Forbes article about Avon’s implementation woes is making the rounds. And going beyond the individual case of Avon, the author also raises interesting questions about why enterprise applications aren’t more user-friendly, and whether that’s about to change in a big way:

…what cannot be overstated is the risk that traditional vendors face if they don’t start being laser-focused on making their solutions both fit-for-purpose in terms of functionality, but also in terms of ease of use. Users can no longer be dictated to, an entire generation of startups are building massive value for themselves by delivering solutions that end users actually want to use.

You can read the rest of the article over at Forbes here. What do you think?

Photo by Phil Campbell